UP DOWN AIR SHIPPING POLICY
Customers may return ANY Up Down Air Systems, LLC product within 30 days of the purchase date for a FULL REFUND of the original purchase price. Any returned Up Down Air Systems, LLC product must be new in box and returned in the factory packaging with all the components in the kit. Products installed and/or removed are not eligible for return unless the product is deemed defective. Returned products missing components and/or showing signs of use may be declined or subject to a restocking fee. To request a return, email Sales@updownair.com for a Return Goods Authorization (RGA) number. Proof of purchase will be required for an RGA number. Customer is responsible for return shipping charges. Please include all original items in the return shipment. Incomplete returns may not be eligible for a full refund. Returns accepted after 30 days are subject to a 10% restocking fee. Refunds will be applied to the original payment method that was used. Refunds are generally issued within 7-10 business days of receiving all returned goods. Banks may require additional processing time to reflect the refund in customer account. Items purchased from Dealers must be returned to those stores in conjunction with that store’s policy.
If it has been issued a warranty replacement part, Up Down Air Systems, LLC may request the customer return the defective part. Merchandise deemed to have a legitimate manufacturer’s defect must to be returned, freight prepaid. An RGA number is required and credit is subject to inspection by Up Down Air Systems, LLC technicians. Merchandise deemed not to have a legitimate manufacturer’s defect (No Trouble Found) will be made available for return to customer, freight collect, or will be subject to a restocking fee. Shipping costs are nonrefundable. A Return Goods Authorization RGA must accompany all returns. All merchandise must be in original boxes and include all original packaging manuals and merchandise materials in order to avoid an additional restocking fee. Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable. Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply. Up Down Air Systems, LLC is not responsible for any consequential damage to vehicles.